Philosophy -- Fairfax Auto Glass Specialist, LLC

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Fairfax Auto Glass Specialists is committed to Customer Service, Professional Integrity, Honest Answers and High Quality Workmanship. As we strive for continuous improvement in all areas we often find inspiring philosophies and concepts ... please enjoy some of the best we have collected.

"Customer satisfaction is a process that starts with the first impression a customer has of our business and involves every employee. Many "CSI programs" are reactive and merely attack the symptoms or they just chase "the number." To be truly successful, a CSI plan must be part of our culture and be worn like a second skin. Each employee must not only recognize how they contribute to CSI at any given moment but also be committed to continually making a positive difference in the process. Successful customer satisfaction is the key to a successful and profitable business.”A business that makes nothing but money is a poor business."

"Do more than is required. What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? Go the extra mile."

"Economic depression cannot be cured by legislative action or executive pronouncement. Economic wounds must be healed by the action of the cells of the economic body - the producers and consumers themselves. "
-- Herbert Hoover

"Customer satisfaction is a process that starts with the first impression a customer has of our business and involves every employee. Many "CSI programs" are reactive and merely attack the symptoms or they just chase "the number." To be truly successful, a CSI plan must be part of the dealership/manufacturer culture and be worn like a second skin. Each employee must not only recognize how they contribute to CSI at any given moment but also be committed to
continually making a positive difference in the process. Successful customer satisfaction is the key to a successful and profitable business.” -- Joe Lacey

A business that makes nothing but money is a poor business

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships

All lasting business is built on friendship.

As a small businessperson, you have no greater leverage than the truth.

"Business, more than any other occupation, is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight." -- Henry R. Luce

"Do more than is required. What is the distance between someone who achieves their goals consistently and those who spend their lives and careers merely following? The extra mile." -- Gary Ryan Blair

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